Hi, I am a Net Identity customer in Japan. I have not been able to access any netidentity sites for 2 days. All display a run-time error. Please philosophise over the following with your colleagues: How email is now the primary point of communication for many people over the world. How not being able to access an email account can be extremely distressing and upsetting when data, information, contacts etc are all contained within the email site, and the company you are relying on to provide a service, has packed up for the weekend during a particularly problematic migration of data, and noone at all is helping you. I do not want to place blame, but this has been a very very upsetting wkend. I need to access my account. It is very important. Will everything be ok soon? Is my account and contacts and data safe? Will someone please respond to me.