Job Opportunities at Tucows

If you're look for a job in a place with a long history and a good work environment, may I suggest Tucows? We've got some openings right now, including:

Web Developer

Here's the job description:

Build and maintain company websites and online web applications focusing primarily on the presentation layer using current Internet and scripting languages and Web authoring tools. Develops code using industry best practices for structure, usability and design. Responsible for ensuring code is compatible across current popular browsers. Keeps informed of the latest browser and plug-in technologies. Operates under minimal supervision.

For details, see the page for the web developer position.

Customer Service Manager

Here's the job description:

Manage a team of 9-10 Customer Service personnel responsible for dealing with a variety of Internet related end-customer issues. Support staff work 8am – 8pm seven days a week. The Customer Service Manager develops standards for Tucows technical and customer support; provides technical guidance to the staff; liaises with internal technical and business management personnel to resolve customer issues and escalates to Senior Management accordingly. Able to act as an escalation point for support staff when appropriate. This includes not only resolving issues, but also acting as the end-customer’s advocate, ensuring that the customer has the right product / service to meet their needs and requirements. Accountable for providing leadership and direction in the planning, implementation and administration of quality measurement and evaluation of vendor performance for contracted services to ensure the optimization of resource use and the continual improvement of services from a client perspective. Responsible for alerting appropriate personnel of recurring problems and / or quality deficiencies.

For details, see the page for the customer service manager position.

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