Ross has been with Tucows virtually from the beginning. He was the Director of Marketing at Canada's largest independent Internet Service Provider, Internet Direct. When Internet Direct acquired Tucows, Ross managed the implementation of OpenSRS. He became the Director Research and Innovation in 2001 with the responsibity to explore new lines of business and opportunities for Tucows' channel of wholesale providers.
Ross has published articles on software, domain name registation and domain name policies and spoken at numerous industry events. He was educated at the University of Winnipeg.